Experience
Google: User Experience Manager
May 2006 - present
- Managing team of designers responsible for user
experience projects for Google's advertisers and publishers
- Led user experience team that launched the AdWords new interface
- 2009 Won (with Matt Shobe) Google New Business Competition - Google App Market
- 2009 Won Google Great Manager Award
Bank of America: SVP User-centered Design & Research
October 2004 – May 2006
- Manager of user interface design and research team responsible for
bankofamerica.com – most visited financial services web site
- Led redesign of bankofamerica.com – 60 percentage point conversion
rate increase on core product sales
- Led partnership with IDEO to develop vision and roadmap for
next generation financial services experience
- 2006 Webby Awards: People's Voice Winner, Webby Award Winner
Bank of America: User Interface Design Lead
November 2001 - October 2004
- Led design for Bank of America's online banking and bill pay product, with 20 million active users (largest online bank subscriber base)
- Partnered with Marketing to develop and implement new brand platform across all online properties
- Led bill pay redesign efforts resulting in 80 percent customer delight and 30 percent increase in utilization
Interactive Planet, Inc. (IPI): Senior Information Architect
2000 - November 2001
- Lead Information Architect for a range of IPI's clients including Bank of
America, Kodak, VirtualBank, Egon Zehnder International, World Travel
Partners, and Emory Healthcare
- Partnered with IBM Global Services to design and develop BofA's unified
environment for the delivery of a range of financial services online,
including transition to WebSphere platform
- Partnered with Accenture and DiamondCluster to design and deliver
BofA's Loans.com sub-brand home loan sales and fulfillment offering
Dyncorp Consulting (Computer Sciences Corp)
1999
- Internet lead for key client: Environmental Protection Agency
- Designed and developed EPA R4's unified web site, integrating disparate
content and implementing distributed web development process
- Developed metrics reporting system, content management, web
authoring system, and web-based applications
Australian Democrats
1995 - 1998
- Led design & development for first Australian political party web site
- Developed content management system handling over 10,000
documents including press releases, parliamentary speeches, and bios
- 1998 West Australian: best web site of any Australian political party
Education & Training
Bachelor of Engineering
University of Queensland, 1992
- Majored in Civil Engineering
- Awarded the University of
Queensland Medal for 1992
and Honors Level I
- Awarded PIANC Prize for an
Australian coastal engineering
undergrad thesis 1992
- Exchange Student to the
University of Massachusetts at
Amherst 1991 (Dean's List)
- PhD program 1994 to 1998, deferred on
moving to the United States
Training Courses
- Philip Greenspun, Software Engineering for Internet Applications, MIT
- Tufte, Presenting Data and Information
- Six Sigma Green Belt training
- Design for Six Sigma
Conference Speaker
Links
