Employment Experience
Google: User Experience Manager
May 2006 - present
- Managing team of designers responsible for user experience projects for Google's advertisers and publishers
- Overseeing design enhancements to Google AdWords, AdWords Editor, Analytics and AdSense
Bank of America: User-centered Design & Research Executive
October 2004 – May 2006
- Manager of user interface design and research team responsible for bankofamerica.com – most visited financial services web site
- Led redesign of bankofamerica.com – 60 percentage point conversion rate increase on core product sales
- Led partnership with IDEO to develop vision and roadmap for next generation financial services experience
- 2006 Webby Awards: People's Voice Winner, Webby Award Winner
Bank of America: User Interface Design Lead
November 2001 - October 2004
- Led design for Bank of America's online banking and bill pay product, with 20 million active users (largest online bank subscriber base)
- Partnered with Marketing to develop and implement new brand platform across all online properties
- Led bill pay redesign efforts resulting in 80 percent customer delight and 30 percent increase in utilization
Interactive Planet, Inc. (IPI): Senior Information Architect
2000 - November 2001
- Lead Information Architect for a range of IPI's clients including Bank of America, Kodak, VirtualBank, Egon Zehnder International, World Travel Partners, and Emory Healthcare
- Partnered with IBM Global Services to design and develop BofA's unified environment for the delivery of a range of financial services online, including transition to WebSphere platform
- Partnered with Accenture and DiamondCluster to design and deliver BofA's Loans.com sub-brand home loan sales and fulfillment offering
Dyncorp Consulting (Computer Sciences Corp)
1999
- Internet lead for key client: Environmental Protection Agency
- Designed and developed EPA R4's unified web site, integrating disparate content and implementing distributed web development process
- Developed metrics reporting system, content management, web authoring system, and web-based applications
Australian Democrats
1995 - 1998
- Led design & development for first Australian political party web site
- Developed content management system handling over 10,000 documents including press releases, parliamentary speeches, and bios
- 1998 West Australian: best web site of any Australian political party
Education & Training
Bachelor of Engineering University of Queensland, 1992
- Awarded the University of Queensland Medal for 1992 and Honors Level I
- Awarded PIANC Prize for an Australian coastal engineering undergrad thesis 1992
- Exchange Student to the University of Massachusetts at Amherst 1991 (Dean's List)
- Deferred PhD program on moving to the United States
Training Courses
- Six Sigma Green Belt training
- Design for Six Sigma
- Tufte, Presenting Data and Information
- Philip Greenspun, Software Engineering for Internet Applications
Conference Speaker
- Shop.org FirstLook 2006, Atlanta, January 2006
- Customer Experience Management Conference, New York/Chicago, March 2006
- Usability Professionals Association, User Friendly China Conference, Nov 2006
- UX Week 2008, San Francisco, August 2008